The experts say:
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HSBC's Advance current account has some good points and some not so good points. On the plus side, it has a respectable 71% customer score from Which?, and a 72% product score. However, when compared to other current account providers, HSBC falls short with an 18th place ranking out of 21. Unfortunately, this means that it is not recommended by Which?. In terms of Fairer Finance ratings, the Advance current account only gets 3 stars and a 59% customer experience rating. All in all, HSBC's Advance current account is an option for those looking for a basic current account, but there are better choices out there for those seeking something more comprehensive.
What HSBC customers are saying right now:
The Good
- 🙌 HSBC branches are polite and helpful to customers
- 👍 Customers often find other banks have better service than HSBC
- 👌 Overseas customer service staff have proper training
- 🤩 HSBC has an app that is easy to use
- 😃 Customers can freeze and unfreeze their cards for fraud protection
The Bad
- 🤬Terrible customer service, long wait times and queues.
- 🤯Inability to understand customers when calling overseas customer service, lack of current technology.
- 😡Unhelpful online customer services and closure of local branches making it difficult to visit in person.
Read more customer reviews of HSBCHSBC customer reviews summary
HSBC current accounts have been receiving a flurry of complaints from unhappy customers, citing bad customer service, faulty cards, long waiting times and difficult online forms. From the elderly to the financially savvy, it appears that no one is spared from their terrible experience. It seems like HSBC have failed to meet customer expectations, leaving them with a score of 2 out of 10.
Is HSBC one of this year's Top 10 current account providers?
