HSBC Savings Review

The experts say:

What HSBC customers are saying right now:

The Good

• :clap: Janette Mulvey was very helpful and understanding in the Oldham branch.
• :thumbsup: Transfers between First Direct and HSBC were successful.
• :smiley: Customer service staff were polite and promised to ensure the same issue wouldn't happen again.
• :grinning: Brother was able to transfer an interim payment successfully.
• :heart_eyes: Account setup was easy for an 11-year-old with parental support.

The Bad

• 😤 Terrible customer service, often not being able to reach a human. 🤯 Incorrectly reject payments and transfers for 'security' reasons. 🤬 Impossible to transfer money due to various security checks.

HSBC customer reviews summary

HSBC savings accounts have been met with mixed reviews, with customers complaining of lengthy wait times and difficult security measures when attempting to access their funds. Many also reported frustration with customer service, as well as difficulties in transferring money both domestically and overseas. While some customers praised individual employees for their helpfulness, overall HSBC has been deemed a difficult bank to use. Score: 3/10.