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Monzo Bank Current Account Review

This article was last updated:

Everything you need to know before you open a current account with Monzo Bank!

The experts say:

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Monzo Bank is a great choice for customers who want a current account offering competitive rates and an overall good experience. With a Which? Customer Score of 87%, it's one of the highest rated in terms of customer satisfaction, and its Which? Product Score of 72% shows that it offers quality products too. Monzo Bank was ranked 3rd out of 21 current account providers by Which?, so you can be sure you're getting a good deal. Fairer Finance gave Monzo Bank 3 Stars for its star rating and 65% for its customer experience rating, so you can be confident that your financial needs will be met.

What Monzo Bank customers are saying right now:

The Good

  • :thumbsup: Monzo is easy to use and navigate.
  • :smiling_face_with_smiling_eyes: Customer service is friendly, swift and helpful.
  • :moneybag: Premium account offers phone insurance.
  • :rocket: Uncomplicated and intuitive process for setting up an account.
  • :shamrock: Helpful notices for scheduled payments.

The Bad

  • 🤬 Terrible customer service, no refund in case of fraud 🤯 Hidden fees for cash withdrawals 🤦‍♂️ Unprofessional company, not helpful when problems arise
Read more customer reviews of Monzo Bank

Monzo Bank customer reviews summary

Monzo Bank current accounts offer a convenient and user-friendly banking experience that many customers have praised. With swift responses from customer service, intuitive navigational features, helpful notices regarding scheduled payments and phone insurance included with their premium account, it's no surprise that Monzo has gained a loyal customer base. However, there are reports of hidden fees and unprofessional customer service which could be improved upon. Overall, Monzo Bank current accounts offer good value for money and receive a score of 8 out of 10.

Is Monzo Bank one of this year's Top 10 current account providers?