National Savings & Investments (NS&I) Savings Review

The experts say:

What National Savings & Investments (NS&I) customers are saying right now:

The Good

• 😊NS&I has been providing reliable services for over 10 years.
• 😊Customers have invested over £59,000 worth of investments in NS&I.
• 🤗NS&I offers premium bonds with the potential to win a pleasant surprise.
• 💯The Financial Ombudsman has taken up the case with NS&I if needed.
• 🤝NS&I provides an easy way to get customers' money.

The Bad

• 🤯 Outrageous delays in phone service and customer support.
• 😡 Rudeness from customer service agents.
• 🤬 Obstructive, uncooperative and not helpful when trying to access funds.

National Savings & Investments (NS&I) customer reviews summary

National Savings & Investments (NS&I) savings accounts have recently been receiving a lot of criticism from customers. Many people are complaining about long delays on the phone service and unhelpful customer service agents, as well as archaic methods of letter writing to resolve complaints. It appears that trying to access funds isn't always easy and straightforward, and users may be subject to error responses or security blocks. It's clear that NS&I needs to make some serious changes if it wants to restore its reputation with customers. Overall, I would give NS&I savings accounts a score of 3 out of 10.