Natwest Current Account Review

The experts say:

What Natwest customers are saying right now:

The Good

• 😊 NatWest staff are helpful and efficient in resolving complaints.
• 😃 Customer service team is thorough and understanding.
• 🙂 NatWest offers a good service in local branches, with staff who know customers personally.
• 🤗 NatWest takes suspicious activity seriously.
• 😄 NatWest processes are convenient and easy to understand.

The Bad

• ⚠️ Terrible customer service, with automated bots and chat freezes.
• 😡 Abusive staff, including swearing and attacking customers.
• 🤯 Ridiculous requests and delays in paying out money.

Natwest customer reviews summary

NatWest current accounts have received a dismal score of 1 out of 10 from customers who have experienced the bank's automated bots, webchat, customer service team and managerial staff. Customers have reported being frustrated by NatWest's reliance on bots, delayed responses to complaints, and lack of understanding when dealing with them. Many feel that the bank is unhelpful and unable to assist them in resolving their issues. This has been a deeply unsatisfactory experience for customers and NatWest needs to drastically improve its services if it wants to keep its customers satisfied.