Natwest Savings Review

The experts say:

What Natwest customers are saying right now:

The Good

• ✅ Excellent customer service from Ellen Ash in the Customer Service Team.
• 😊 Positive experience with staff in local branches.
• 🤩 Quick and efficient complaint resolution.
• 😄 NatWest has been a reliable partner for 45 years.
• 👍 Policy changes have improved service levels over the last 10 years.

The Bad

• 🤬 Inefficient customer service, relying too heavily on automated processes and chatbots. 🤯 Abusive behaviour from staff and poor communication with elderly customers. 🤬 Unhelpful policies, processes and procedures leading to a decreased level of service.

Natwest customer reviews summary

Natwest savings accounts are not having the best of luck recently, with customers struggling to access their accounts, having to go through multiple automated voices and chatbots, and experiencing slow response times. There have also been reports of staff swearing, attacking customers, and failing to address scam-related issues. With this in mind, it's clear that Natwest could do more to improve customer service. Rating: 4/10