Shawbrook Bank Savings Review

The experts say:

What Shawbrook Bank customers are saying right now:

The Good

• ✅ Very polite and helpful customer service
• 😊 Fast response times when dealing with queries
• 🤩 Attractive interest rates offered on some accounts
• 😎 Straightforward and understandable process
• 🙂 Flexible deposit and pay later options

The Bad

• 😡Terrible customer service, with long wait times on the phone and difficulty transferring to the right department.
• 😤Accounts withdrawn without warning and difficulties withdrawing funds.
• 👿Processes slow and complicated, requiring evidence of future earnings for savings accounts and mistakes in sending documents.

Shawbrook Bank customer reviews summary

Savings accounts with Shawbrook Bank have been met with mixed reviews. Customers have reported a range of experiences, from being unable to open accounts due to incorrect account details to difficulty withdrawing money. Despite some customers reporting favourable terms and helpful staff, the general sentiment is that the process can be slow and complex, with many customers giving up in frustration. Overall, Shawbrook Bank savings accounts get a score of 6/10.