The Co-operative Bank Current Account Review

The experts say:

What The Co-operative Bank customers are saying right now:

The Good

• ✅ Ethical stance that has been maintained for a long time
• 🤗 Friendly and helpful staff
• 💪 Efficient customer service
• 📈 Improved services elsewhere
• 💯 Welcoming and caring local branch

The Bad

• 💩Failure to deal with Complaints on time, causing poor customer service.
• 🤬Very slow online services and processes, making it difficult to run a business.
• 😡Terrible customer service and bank locations, leading to frustration.

The Co-operative Bank customer reviews summary

The Co-operative Bank current accounts have been receiving mixed reviews from customers. Whilst some have been delighted with the ethical stance of the bank and friendly customer service, others have found the online banking system clunky and slow, as well as having difficulty getting through to a customer advisor. The lack of an online chat or text service has also been noted as a major disadvantage. Overall score: 6/10.