The Co-operative Bank Savings Review

The experts say:

What The Co-operative Bank customers are saying right now:

The Good

• :thumbsup: Excellent customer service and friendly staff.
• :grinning: Ethical stance and suitable products to meet individual needs.
• :smiley: Quick and efficient transfer of money.
• :wink: Helpful and understanding of hearing impairment.
• :sunglasses: Very secure bank with low risk aversion.

The Bad

• 😡Failure to deal with Complaints on time, resulting in a backlog and no idea when they will be addressed.
• 😞Unresponsive customer service and antiquated systems.
• 😤Poor online services, including slow transfers and lack of an online chat/text service for hearing impaired customers.

The Co-operative Bank customer reviews summary

The Co-operative Bank savings accounts have been receiving mixed reviews from customers, with some praising their ethical approach and friendly customer service, while others have noted slow online services, long wait times on the phone, and a lack of helpfulness in resolving customer complaints. The bank has an admirable commitment to ethical banking, but its customer service could still use a bit of improvement. Overall, The Co-operative Bank savings accounts receive a score of 6/10.