Virgin Money Current Account Review

The experts say:

What Virgin Money customers are saying right now:

The Good

• 😊 Positive customer service experience - 90 minutes to help set up an account
• 😊 Good response from one customer service agent - 5 star rating
• 😊 Efficient and secure mail system - mail does not get delayed or lost
• 😊 Flexible options for transferring money - can be done by CHAPS or other methods
• 😊 No need to travel far to close an account - can be done via android phone

The Bad

• 😡 Terrible customer service, with staff that are arrogant and unapologetic.
• 😠 Making customers wait long periods of time for basic banking services without any explanation.
• 🤬 Poor communication between the bank and customers, with no response to emails or requests.

Virgin Money customer reviews summary

Virgin Money current accounts are a hit and miss. Customers have experienced long wait times for their debit cards and pins, had problems with their secure mail system leading to lost and delayed mail, and encountered difficulties when trying to transfer their ISAs. Many have also found staff to be unhelpful and arrogant, while others have complained of being asked to travel long distances in order to close their accounts. The overall process is described as a "shambles" and an "alleged bank as organised as a chimp's tea party". Despite the occasional success story, it seems clear that Virgin Money current accounts are far from efficient and reliable. Score: 3/10