Virgin Money Savings Review

The experts say:

What Virgin Money customers are saying right now:

The Good

• 😀Sean M was praised for professional and polite service.
• 😃Customers appreciate the savings rate.
• 🤗The bank staff spoken to were pleasant.
• 😊People are trying to pay back their mortgage early.
• 👍Virgin Money is run in a way that allows customers access to their funds.

The Bad

• 😡 Poor customer service: long wait times, offshore reps that don't know how to help, transfers and cuts off.
• 😡 Appalling system: paperwork never arrives and complaints are ignored.
• 😤 Very difficult to open a joint current account.

Virgin Money customer reviews summary

The reviews of Virgin Money savings accounts are mostly negative, with customers citing difficulty in opening accounts, long wait times, unhelpful customer service, and inability to solve simple problems. With a litany of issues ranging from poor communication to forgotten paperwork, it's no surprise that customers are turning away from this company. All in all, the experience with Virgin Money savings accounts is less than satisfactory, and a score of 2 out of 10 reflects this.