Zopa Savings Review

The experts say:

What Zopa customers are saying right now:

The Good

• 🤩 Quick and easy application process
• 🤩 Helpful and supportive team members
• 🤩 Jargon was explained
• 🤩 Flexibility to overpay and save money
• ✅ Stress-free repayment experience

The Bad

• 😡 Very bad communication, with customers not being able to reach anyone at the main office easily.
• 😠 Complaints Officer not understanding Consumer Rights Act 2015.
• 😔 Trapped and stuck after signing up for a balance transfer card.

Zopa customer reviews summary

Most customer reviews for Zopa focus on their performance as a lender. In this capacity, Zopa seems an excellent choice for anyone looking to take out a loan or get a balance transfer card. The application process is simple and straightforward, with clear, jargon-free explanations and a great app for tracking payment schedules. Customers have reported stellar communication from the team, as well as the option to overpay and reduce interest rates. Many customers have praised Zopa for their helpfulness and professionalism, though some have complained of poor communication when dealing with complaints. Overall, Zopa offers an efficient and reliable service and scores 8/10.